Quality Hotel™ Grand, Kongsberg

Myself and my partner stayed here for 6 days in October 2019. Hotel was well situated, clean, and friendly. Breakfast was good. On arrival the standing lamp shade in our room was completely broken. I reported this to reception within an hour, and asked for it to be fixed. We were promised it would be but absolutely nothing was done about it. Besides that we had no feedback. In 6 nights (7 days), our room was cleaned and the bed made twice. After 2 days I asked Reception if they would clean our room regularly. We were promised it would be done. The room was cleaned just once more during our stay, and this time we were left with one set of towels between two of us. We had given up by this stage, and made the bed and cleaned, ourselves.

The room was nice, the staff very friendly and service minded. The price was - in my opinion - on the high side. Location is very good. It was a bit confusing to fin the garage. Breakfast : average pluss.

We stayed for 5 nights at the Quality Grand, partly to explore Norway, partly to attend the Blues Festival nearby. The location is lovely, a park across the road, leading down to the river. The reception area is also pleasant and welcoming. Our main concern was value for money. We paid half the amount for a room of a similar standard at the Thon Europa hotel in Oslo for the final two nights of our holiday. The rooms were of similar quality, in some ways the Oslo hotel room offering more (a safe, a bathmat, face cloths, clean pillows etc.). The Quality Grand room furniture was very cheap and basic, no drawers etc., poor selection of complimentary hot drink preparations, no safe, no face cloths, no bath mat (and because of the type of shower, it was difficult to keep the floor dry). There was one pillow per person on the beds (twin, pushed together), so I took another from the two extra in the wardrobe, to find that neither of the spares had pillow cases and both were very stained - it did not seem that they had been laundered after use by several previous occupants! There were no complimentary toiletries other than soap dispensers on the washbasin and shower, and the dispenser in the shower was a cheap design that proved awkward to use - it was almost impossible to pump enough soap to wash with, even though it was half full. The breakfasts were good, but not nearly as good as the ones we had at the Thon Europa, where our stay cost half as much. I guess there is less competition in Kongsberg, but this does not justify the extra cost and the poor quality of bedroom fittings and accessories. I expect more than this when I pay £200+ per night for a hotel room.

Was there during the jaz-festival when it was full and people moved in and out all the time. All this was well-handled. Our room was clean and spacious, but a little boring. Absolutely no decorations (apart from a TV!) Check-in and -out was efficient. Most impressed with the clean reception and breakfast room on Sunday morning after the night before, when it seemed to be the centre of all partying on the last day of the Jazz-festival. Breakfast was good and replenished regurlarly

I arrived a little before check-in time but they were able to give me a room. This was during the Kongsberg Jazz Festival. My room was on the front side and the music from the street was incredibly loud. The back side would be better. In the bathroom I wished there were a bathtub, bar soap, and conditioner. Otherwise the room was fine. The breakfast was the highlight of my stay; I enjoyed the smoked salmon, cucumber, whole grain bread, walnuts, cantaloupe, and a bowl of oatmeal that the chef made at my request. There wasn't really a shower door, either.