Quality Hotel™ Waterfront

We arrived a family of 6, looking for 3 double rooms. The receptionist was busy with a customer. We waited for 20 min. And then suggested to leave and return. We returned after 20 min. And she was still trying to resolve this customer issue. This should have been a red light for us. Anyhow we asked to see a room and got 2 keys, rooms looked big and nice and we decided to stay on the hotel. We booked 3 rooms through Hotels app and checked in. Surprisingly we received totaly different rooms, some were actualy facing the interior stairs with no windows! 6 of us came back to the reception with all the luggage, we were told that if we want the "other" rooms we should upgrade and pay additional charges. It was very misleading. Bad start. We booked the nicer rooms, they were nice, but: 1. They were not clean, we found dirt and a bottle cap on the floor. 2. The light sensor in the glass walls bathroom keeps the lights on for too long, during the night the whole room is full of light due to that. 3. Not realy a "water front", more of a "parking front". 4.Breakfast is average. 5. Worst of all, my daughter found a bug in her bed!! While reporting this the answer was that they are sorry but it's hard to get rid of them as they come from the pipes! I asked to see the manager, the answer was "all the management are attending a meeting in Oslo". No one really cared. To summerize - poor value, highly priced, bad service, not clean - stay away. Not even close to any of the excellent hotels we stayed in Norway.

I stayed at this hotel for one night before I flew out of Ålesund. It is right on the main road so it is easy to find and easy to get anywhere whether walking or driving. It has a nice bar and patio area overlooking the water. The size of my room was larger than a lot of European hotel rooms but average for an American size room. The WiFi worked well and breakfast was good. There wasn’t anything great about this hotel but I had no complaints either.

We had a waterfront view from the second floor. Excellent location close to "downtown." Bathroom/shower enclosed by non see thru glass. Small closet. Comfortable bed. Service fine. Had breakfast two days. Good selection, especially appreciated the pineapple slices. Would choose again.

I had spent one night in this hotel last week with my family. The hotel is situated in a very good position. It is very nice and warm. Food did not satisfies me. Breakfast was poor, there were not a lot of choices, and there were not fruits. We had a served dinner and service was very slow. But waitress were very nice. Dinner was tasty.

Location is easy into the centre, literally 3-5 minutes walk. There is parking just outside, but it’s pricey. £25 per day. The rooms are ok, fold out beds for the kids, lots of dust inside the fold our space. Not pleasant. Pillows are not good. Lock on bathroom kept getting caught, also some lingering hairs from the last guest. Staff were nice but really poor presentation of their uniforms, which is for me an opening impression, both ladies looked like they had slept in their blouses. Corridors of the hotel have very tired carpet, looking dirty. It’s also worth noting it’s a cashless hotel, wasn’t a problem for us, but we were not aware. So don’t be surprised. I would choose another hotel on a different visit, but as I said OK for the one night. We were barely there.