Hotel Kämp

Kämp is the only true 5-star hotel in Helsinki by international standards. We stayed one night using Amex fine hotels & resorts platinum benefits. Customer attention and service was almost flawless. Hotel was practically empty so we really enjoyed quiet and comfortable staycation. This hotel is full of history and for the most part the decor reflects that. Unfortunately the Kämp bar has lost a bit of it's charm as they have made it look more casual, gone are the chrystal chandeliers , instead they have awful "modern" light fixture on the ceiling. Helsinki has enough casual bars, bring back the formality and classic elegance, true ambiance and spirit of Kämp. Room was very quiet, stylish and comfortable although it needs a bit of refresh in the near future. Where the hotel fails are the attention to the details: General manager's welcome "letter" in room recommends a guest to enjoy autumn in Helsinki, in january? When making the reservation we were not told Brasserie was closed for renovation, only the next day I was informed about it. We were waiting for the famous Kämp breakfast, this time served in the beautiful mirror room. Upon entering the breakfast the lady in charge informed us that breakfast was not included to our room?? I replied we are platinum guests and it should be included. She wanted to check it with reception and soon came back saying the breakfast is included. This incident left a sour taste to my mouth as this type of thing should not happen in 5-star hotel, especially when the hotel is half empty. Special mention to all other members of staff; reception, bar and especially housekeeping, they all did a great job and delivered excellent service with warm/ friendly attitude.

Hotel Kämp is located in the center of Helsinki, probably the best location for a tourist. The hotel is not too big and it has great staff. Breakfast was very good, except the pancake. I recommend this hotel to a person who appreciates good face to face service and good location.

We had booked a Classic Afternoon Tea with my two adult daughters for a 5-star holiday treat. When arriving at exact time booked time at 3 pm nobody was prepared for anything, the staff at door were unfriendly and treated us like scum. We finally got to our table, waited 45 minutes for service and when it arrived, it was unfriendly and no "sorry you had to wait", just rude slam the menus on the table and when I asked for tea menu it was thrown at us. We selected the teas, then the waiter took our order and disappeared. The other daughter ordered chicken salad, we got finally our order of Classic Afternoon tea through to the waiters. The tea was cold when the trays arrived. The food was ok, little bits, delicious but we couldn't really enjoy it without any more tea. Nobody refilled our cups or asked how we are doing... Finally, we ordered the bill and that arrived really fast. They obviously wanted to get rid of us fast, even opened the door when we left. I wrote to the Hotel Kämp manager but no reply. We think every customer should be treated equally, 5-star service should be worth 5 stars and customer is the queen in our case. I would not recommend this restaurant or hotel to anyone ever. Instead, try St.George or Kappeli, they gave us wonderful service worth five stars.

Our first visit here was on our wedding night and it was very beautiful. We stayed in a suite which was large (40-50m2?) and very cozy. We ordered in-room service food from the restaurant downstairs and it was pretty good as well, but the highlight of the stay was really the coziness of the room/suite. It felt like coming home (or to a friend's home) as it was very casual, just a big combo of two rooms, library, working desk, decorations, books, small lamps etc. One could forget being in a hotel but rather feel at home with the ambience. We stayed mostly in the suite and enjoyed it except for a visit to the SPA. The in-room food was okay, some dishes being better than others. The hamburgers were pretty good but didn't feel like they were heartfully prepared. Very little sauce and a bit dry even if there was clearly a good intention. The real highlight with the stay was the service level. Really personalized and friendly in every interaction with the staff, from room service to any ad hoc requests and to the reception staff. There is some magic in here. Hope they'll manage through the rough times without losing any of it. Will definitely visit again.

Executive rooms are spacious rooms facing Kluuvikatu. They have access to the Upper Lounge where is served small snacks with drinks from 15:30 to 17:30. Nordic Choice Platinum members don't get any upgrades if they have booked an Executive room. According to the receptionist, all suites are excluded from the upgrades. However, there was a welcome pack including half bottle of red wine and chocolates waiting for us. Executive rooms are nearly as spacious as half of the Junior suites. The biggest difference is that Junior suites have a park view and a complimentary room service breakfast. The hotel seemed to be quite busy during our stay. The lounge service was not at its best. There was one long-term guest who stole all the attention. The breakfast was very pleasant on the terrace.