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Hotel Haven Helsinki ,  Finland

See all hotels in Helsinki, Finland

Hotel Haven

Helsinki,  Finland

Hotel Haven is an elegant hideaway in Helsinki next to the beautiful South Harbour and Market Square, and within easy reach of the Esplanade Park. Enjoy stunning seaview rooms, a range of conference facilities, exceptional restaurants and a legendary bar.

Hotel Haven 4.5 5
TripAdvisor Traveller Rating  

TripAdvisor Traveller Rating

4.5
1528 reviews
4.5
Cleanliness
4.5
Sleep Quality
4
Value
4.5
Service
5
Location
4.5
Rooms
5

Lovely Hotel in the perfect location

Friday, September 04, 2020, Malahide, Ireland, John M

Spent 3 nights here in August 2020 with the family. Rooms are lovely and very well appointed. Nice bathrooms with baths although the shower could have been better (lack of pressure and shower screen w…

Spent 3 nights here in August 2020 with the family. Rooms are lovely and very well appointed. Nice bathrooms with baths although the shower could have been better (lack of pressure and shower screen way too small). The location is perfect - right on the harbour with Union Square, the cathedral and other sights all close by. Breakfast was excellent with plenty of variety and freshly cooked options. Reception staff are wonderful - friendly and helpful and even arranged tea and coffee for us on our last morning as we had to depart early. I wouldn't hesitate to stay here again if I was back in Helsinki.

Owner Response

Monday, September 07, 2020

Dear John M, A warm thank you for the kind words, I am thrilled to see you enjoyed your stay this much. I do hope we get to welcome you back soon. Meanwhile, do not hesitate to contact us should there be any questions. I wish you a lovely fall! Best regards, Heidi Tarilo Front Office Manager

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5

Pleasant stay with views

Tuesday, September 01, 2020, Vantaa, Finland, Mikael F

This hotel was one of the last ones to open after the closure because of the corona pandemic. There was a lucrative opening offer: every room for 220 euros including a bottle of champagne and room se…

This hotel was one of the last ones to open after the closure because of the corona pandemic. There was a lucrative opening offer: every room for 220 euros including a bottle of champagne and room service breakfast. This offer was not prepaid. I booked a Grand Deluxe Harbor View room. The standard flexible rate including breakfast would have been 374 euros. The view from the top 8th-floor room was very panoramic. However, the room decor was a little bit shabby and outdated. The sofa was strangely placed. You couldn't watch the television from it. Also, the shower was in the bathtub. In my opinion, Grand Deluxe rooms without views have better interiors. I wouldn't pay the 90 euros difference just for the views. The room service breakfast was good but needed a little bit of arrangement as the sofa table was so small. The overall value of our stay was excellent.

Owner Response

Monday, September 07, 2020

Dear Mikael F, Thank you for having stayed with us and for taking time to review us here. I am happy to see your stay with us was very pleasant. Thank you for the comments as well, we will have a look at the placing of the furniture in the 8th floor harbor view rooms and see if we can arrange them better. We do have rooms with three different kinds of bathrooms - one is with bathtub and shower over it, one with shower only and one with a walk-in-shower and bathtub next to each other. We are always happy to appoint a room with whichever works best for the guest. Hopefully we'll get to welcome you back soon! Best regards, Heidi Tarilo Front Office Manager

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4

Very nice

Sunday, July 05, 2020, Europe, Argella_13

I booked a Grand Deluxe Harbour room with seaview. The room was nicely decorated and comfortable and it had a nice view. But I didn't like that the bathroom had a thin glass door and if that door was…

I booked a Grand Deluxe Harbour room with seaview. The room was nicely decorated and comfortable and it had a nice view. But I didn't like that the bathroom had a thin glass door and if that door was open I could see the toilet from my pillow. However, as I was travelling alone it didn't matter so much. I also didn't like that the cleaning staff always pulled the black-out curtains to completely cover the window even though I had left the windows uncovered. I don't like coming into a dark room. Location is good. The hotel bar is very nice. Staff is friendly. The breakfast buffet was quite good, but not a very large selection. There is not much space so it can get crowded both around the buffet and between tables.

Owner Response

Monday, August 17, 2020

Dear Argell_13, Thank you for staying at Hotel Haven while visiting Helsinki. It was a pleasure to have you here as our guest. We highly appreciate you taking the time to share your experience with us. It warms our hearts to notice that you enjoyed your stay with us. Please do not hesitate to contact us if we can assist you in any way. We are already looking forward to welcome you back here as our guest. Best regards, Heidi Tarilo Front Office Manager heidi.tarilo@hotelhaven.fi

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3

A disappointing end

Wednesday, June 10, 2020, Brisbane, Australia, Chris G

This hotel was the last we stayed in on our European holiday and sadly it was the most disappointing. We stayed in a Prime Superior Room which was quite spacious - but it was in need of some updating.…

This hotel was the last we stayed in on our European holiday and sadly it was the most disappointing. We stayed in a Prime Superior Room which was quite spacious - but it was in need of some updating. Everything was just a little bit worn and drab. I found the staff to be friendly but a little bit unhelpful. My elderly mother and I were obviously struggling to get up their entry stairs with our luggage but they just stood behind the desk and watched. They weren't busy, so even if it is not policy, some assistance would have been appreciated. The breakfast was certainly not of the standard we experienced elsewhere. And it was a bit of an effort to find where it was being served and how to get there. On our last day, due to an early flight, we asked for a breakfast box which was totally inadequate. As this was part of our package cost - a proportionate meal should be provided. The hotel location was great, especially to visit Market Square, which was just out the back door. Considering the rating of this hotel and the cost, I would definitely suggest looking elsewhere.

Owner Response

Monday, August 17, 2020

Dear Chris G, Thank you for having stayed with us and taking time to review us here. Feedback is a valuable tool for us. I am deeply sorry to hear we managed to let you down and did not meet all your expectations. The fact that you found our reception staff unhelpful makes me especially sad, rest assured I will go though the feedback with the team to ensure this does not happen in the future. Normally we provide with assistance with the luggage at all times. Also, we'll have a look at the breakfast box and make necessary changes to improve it. I would like to make these inconveniences up to you to make you change your opinion on us and show, what we can be at our best. Kindly contact me directly for this. Also, should you have any further comments, I would be happy to hear them. I am looking forward to hearing from you. Wishing you a lovely summer, Heidi Tarilo Front Office Manager Hotel Haven heidi.tarilo@hotelhaven.fi

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5

Great hotel and location

Wednesday, March 18, 2020, Sydney, Australia, 362frances

Ideally located near the harbour and walking distance to many attractions in the beautiful city of Helsinki. The breakfast was in a gorgeous room and plenty of choice. Lovely bar and cocktail menu. He…

Ideally located near the harbour and walking distance to many attractions in the beautiful city of Helsinki. The breakfast was in a gorgeous room and plenty of choice. Lovely bar and cocktail menu. Helpful and friendly staff.

Owner Response

Thursday, March 19, 2020

Dear 362frances, Thank you for your kind words. It fills us with joy to read how you enjoyed our city and Hotel Haven during your visit, and we wish to welcome you back if your path ever takes you back to Helsinki again. With kind regards, Santtu Ahola Duty Manager

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