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Villa Copenhagen København V ,  Denmark

See all hotels in Copenhagen, Denmark

Villa Copenhagen

København V ,  Denmark

Treat yourself to a fantastic experience at Villa Copenhagen! This unique hotel in the stately building was once the headquarters of the Danish post office. Perfect location next to Copenhagen Central Station. Come on in!

Villa Copenhagen 4 5
TripAdvisor Traveller Rating  

TripAdvisor Traveller Rating

4
175 reviews
4.5
Cleanliness
4.5
Sleep Quality
4
Value
4.5
Service
4.5
Location
4.5
Rooms
5

A perfect choice.

Sunday, June 13, 2021, Hojbjerg, Denmark, beckybejer

Excellent location, walking distance to the world’s famous Tivoli, shopping, museums, restaurants, night life, public transportation, you name it. The pool and fitness room are fantastic. I love the…

Excellent location, walking distance to the world’s famous Tivoli, shopping, museums, restaurants, night life, public transportation, you name it. The pool and fitness room are fantastic. I love the rooms both times I stayed in this hotel, and I looked forward to the breakfast every morning , especially the croissant and the granola. We had the opportunity to eat at the dinner restaurant this time and the food was just amazing.
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5

One of the best ever experiences!

Wednesday, April 28, 2021, Stockholm, Sweden, anders285

I organized a two day photoshoot for a client during Covid and the super amazing staff at the hotel help make it a smooth and fantastic experience. As a producer, I have done this a lot, in many count…

I organized a two day photoshoot for a client during Covid and the super amazing staff at the hotel help make it a smooth and fantastic experience. As a producer, I have done this a lot, in many countries and staff and people are generally helpful. But the the team, Conference, front desk, well everyone, really at Villa Copenhagen was the best experience so far. Approachable, nice, helpful and professional attitude all around, I can only give them top grades for their work. Well done and thanks again!

Owner Response

Sunday, May 02, 2021

Dear Anders, Thank you so much for this amazing review. It is such a great pleasure to know that all team members exceeded your expectations, and I shall make sure to share your feedback with all my colleagues. We all sincerely hope we will have the chance of welcoming you back to stay with us again soon. Kind regards, Josefine Lauritsen Ass. Front of House Manager

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1

Tried to give them a chance but unfortunately they can get things right

Friday, April 16, 2021, Hvidovre, Denmark, AyrtonLSM

Stayed with them back last July when they opened and I was overwhelmed by the amount of failures they managed to execute. Eventually I've got contacted by front desk and I was offered an apology and…

Stayed with them back last July when they opened and I was overwhelmed by the amount of failures they managed to execute. Eventually I've got contacted by front desk and I was offered an apology and some short compensation, but just to find out that when i try to redeem the compensation, this was rejected and they could not help me after all or get communication right. I was contacted always 24 hours after, which in this business seems very late, by 4 different persons, in Danish (even though my communication has been always in English) they kept replying in Danish. In this case I just gave up the discussion since they where apparently happy to be "right" and I was surprised that they did not act after my frustration, fair enough "Villa". Im sure straight competitors will be happy to have my 60+room night a year in Copenhagen. I tried to give a chance though.

Owner Response

Monday, April 19, 2021

Dear AyrtonLSM, I do apologise for the inconvenience that you experienced. This was in no way intentional on our behalf and we strive to deliver the best service to all of our guests. Unfortunately, I have not been able to find any correspondence with you in our system and I therefore hope that you will contact me at josefine.lauritsen@villacph.com to find a good solution for you. I am looking forward hearing from you. Kind regards, Josefine Lauritsen Ass. Front of House Manager

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5

Great experience

Monday, April 05, 2021, , JGuldbaekGreve

Had an awesome stay. Great surroundings and the building is amazing - super detailed, great materials. Pool awesome. Good service. Sad the other facilities were closed due to covid. Really good bed. C…

Had an awesome stay. Great surroundings and the building is amazing - super detailed, great materials. Pool awesome. Good service. Sad the other facilities were closed due to covid. Really good bed. Clean.

Owner Response

Wednesday, April 14, 2021

Dear JGuldbaekGreve, Thank you for your review. We highly appreciate your very kind feedback and we are happy that you mention our surroundings as well as the service provided. We wish you a wonderful day and hope to welcome you back here at Villa very soon. Kind regards, Josefine Lauritsen Ass. Front of House Manager

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2

They don’t pick up the phone

Tuesday, March 30, 2021, Copenhagen, Denmark, pheegee

This is a lovely, chic hotel in the old main Post Office just by Copenhagen Central Station. The staff are very friendly and helpful - if you manage to get a hold of them. We tried to call the hotel…

This is a lovely, chic hotel in the old main Post Office just by Copenhagen Central Station. The staff are very friendly and helpful - if you manage to get a hold of them. We tried to call the hotel before our stay, but couldn’t get through, eventually got sent to their voicemail. During our stay, same issue, tried to call them from the room, they simply didn’t pick up the phone. Also, they asked us to let them know if we had a food delivery coming to the hotel (as all on-site restaurants are closed due to COVID-19 restrictions), and so we did. Turned out they were too busy to call our room to let us know the takeaway had arrived - we found out from the food delivery service it had already been delivered to the reception. One lukewarm meal later.... As it stands: call them before you book. If they don’t pick up within 5 rings, find another option. Anything else is just asking for disappointment and not worthy of a 5 star hotel.

Owner Response

Thursday, April 08, 2021

Dear Pheegee, I am sorry to hear that you had a bad experience during your stay with us. During these tough Corona times, we have had an unprecedented amount of calls from people wanting detailed information of the changes and new procedures at the hotel. As a result, we have long queues on the phones. We do our very best to answer every call we get but, regrettably, we have not been able to answer every call in a timely manner. We understand your frustrations, and rest assured that It is a huge priority of ours. I do apologise for the inconvenience that you experienced. This was in no way intentional on our behalf and we strive to deliver the best service to all of our guests. Your feedback is highly valued, and I will make sure that the Departments concerned take heed of your issues. We hope that we get the chance to welcome you back again, and give you the experience that you deserve. Kind regards, Josefine Lauritsen Ass. Front of House Manager

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