Villa Copenhagen

Wonderful hotel with extremely attentive and friendly staff from all over the world. Great entry hall, excellent on premises baked pastries for breakfast. Good location and very clean. It is amazing what they have done with an old postal headquarters.

Wow…what a great hotel. The entrance is already amazing. You cross the courtyard to reach the reception. My room was a little bit small, but perfect. Complete interior with high class premium materials and accessories. Including a great TV and sound installation into the room. The bar is located at the courtyard. What a great atmosphere over there. Nice drinks with funky beats from DJ’s or musicians changing every day. The restaurants (breakfast or dinner) are also absolute premium. High class food for everyone. Go and taste it! Only negative point: capacities of breakfast and swimming seems to be limited, so you need to book your time slots. But finally to say: from me 100% recommendation to visit Copenhagen city and stay at the Villa Copenhagen 👍

One of the few hotels in Copenhagen with a heated outdoor pool. Stunning hotel with a breathtaking Courtyard under a big glass ceiling. Love the architecture and beautiful rooms. This hotel always makes us feel like home, sweet staffs and amazing service. A hotel for kids, adults and even dogs:-)

The hotel is situated across the street from CPH's central train station. The architecture of the building is amazingly beautiful (I believe it was a Post Office). The Courtyard/Lobby is jaw-droppingly gorgeous. The check-in staff was very friendly, very knowledgeable and were very helpful. The rooms run a bit on the small size, but are beautifully appointed and modern. We could not think of a modern amenity that was not already made available to us in the room. My husband and I felt the room was a bit too small for us, so we asked for, and got, an upgrade to a larger room for a modest amount. What we gained in surface area, we lost in storage area. But, the room was amazingly comfortable. The breakfasts were equally impressive - having everything one could want for breakfast (and then some!). Some of our favorite times (we were 6 friends traveling together), were the drinks we had at the Courtyard bar after a day of sightseeing. Marc and Pablo (Spaniard and Argentinian bartenders) were amazing, charming and quick to provide a great drink! I will definitely be staying in this property should I find myself back in Copenhagen.

This is our second stay at this hotel. Our first visit was a great experience, the second was not. We had three rooms for 6 nights (so 18 nights) - a big investment. Check in was at 3 pm. We arrived at the hotel at 10 am, we knew check in was not until 3 pm, but we left our bags and the team at the front desk assured that all three rooms would be ready by three. We got back to the hotel at 3 pm and one of the rooms was not ready. Therefore, we waited in the lobby for 2 hours - neither the hotel staff nor management could figure out why the room was not ready. We were initially told that housekeeping was cleaning the room, after an hour we asked the status and then were told that the prior guests had not yet checked out so the room was not even in the process of being cleaned. Clearly had no grasp of what was going on in their hotel. After a long journey from NY that landed at 7 am and then spending the day sightseeing, we were ready to shower and change. When we finally got to the room, only one of outlets worked in our room (which prevented us from charging phones/iPads, etc). We called and had no answer. So we walked to the lobby and mentioned the issue and asked for maintenance to come at 6 pm since we still wanted to shower and change. Maintenance came up immediately - we sent them away and requested that they come in 2 hours. We never saw maintenance again and the outlets were never fixed. Our next frustration was that no outside food could be eaten in the ENTIRE LOBBY because it is a restaurant. Look at the pictures - it is an enormous lobby. I could understand if some of the lobby is separated for the restaurant, but for a family that was traveling together and brought in snacks after touring we just wanted to sit together and unwind. We were told we had to eat the food in our rooms, multiple times. The service was so bad when we did eat there (and the food wasn’t much better), bringing outside food got us fast service to tell us that we could not eat there. Unfortunately such a beautiful property in a great location has such terrible service and policies. We frequently visit Copenhagen, but we will be finding another place to stay.