Villa Copenhagen

Excellent location, walking distance to the world’s famous Tivoli, shopping, museums, restaurants, night life, public transportation, you name it. The pool and fitness room are fantastic. I love the rooms both times I stayed in this hotel, and I looked forward to the breakfast every morning , especially the croissant and the granola. We had the opportunity to eat at the dinner restaurant this time and the food was just amazing.

I organized a two day photoshoot for a client during Covid and the super amazing staff at the hotel help make it a smooth and fantastic experience. As a producer, I have done this a lot, in many countries and staff and people are generally helpful. But the the team, Conference, front desk, well everyone, really at Villa Copenhagen was the best experience so far. Approachable, nice, helpful and professional attitude all around, I can only give them top grades for their work. Well done and thanks again!

Stayed with them back last July when they opened and I was overwhelmed by the amount of failures they managed to execute. Eventually I've got contacted by front desk and I was offered an apology and some short compensation, but just to find out that when i try to redeem the compensation, this was rejected and they could not help me after all or get communication right. I was contacted always 24 hours after, which in this business seems very late, by 4 different persons, in Danish (even though my communication has been always in English) they kept replying in Danish. In this case I just gave up the discussion since they where apparently happy to be "right" and I was surprised that they did not act after my frustration, fair enough "Villa". Im sure straight competitors will be happy to have my 60+room night a year in Copenhagen. I tried to give a chance though.

Had an awesome stay. Great surroundings and the building is amazing - super detailed, great materials. Pool awesome. Good service. Sad the other facilities were closed due to covid. Really good bed. Clean.

This is a lovely, chic hotel in the old main Post Office just by Copenhagen Central Station. The staff are very friendly and helpful - if you manage to get a hold of them. We tried to call the hotel before our stay, but couldn’t get through, eventually got sent to their voicemail. During our stay, same issue, tried to call them from the room, they simply didn’t pick up the phone. Also, they asked us to let them know if we had a food delivery coming to the hotel (as all on-site restaurants are closed due to COVID-19 restrictions), and so we did. Turned out they were too busy to call our room to let us know the takeaway had arrived - we found out from the food delivery service it had already been delivered to the reception. One lukewarm meal later.... As it stands: call them before you book. If they don’t pick up within 5 rings, find another option. Anything else is just asking for disappointment and not worthy of a 5 star hotel.