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Villa Copenhagen København V ,  Denmark

See all hotels in Copenhagen, Denmark

Villa Copenhagen

København V ,  Denmark

Treat yourself to a fantastic experience at Villa Copenhagen! This unique hotel in the stately building was once the headquarters of the Danish post office. Perfect location next to Copenhagen Central Station. Come on in!

Villa Copenhagen 4.5 5
TripAdvisor Traveller Rating  

TripAdvisor Traveller Rating

4.5
144 reviews
4.5
Cleanliness
4.5
Sleep Quality
4
Value
4.5
Service
4.5
Location
4.5
Rooms
2

Take off 2 starts and it will be about right rating for Villa Copenhagen experience

Sunday, February 21, 2021, , 722aleksandraz

It all started 2 days before our arrival. I got a message from hotel to book our breakfast(Corona stuff) and suddenly also to book our 15 minutes per day to enjoy the pool. First of all, I called righ…

It all started 2 days before our arrival. I got a message from hotel to book our breakfast(Corona stuff) and suddenly also to book our 15 minutes per day to enjoy the pool. First of all, I called right after the new restrictions and asked is the pool still working and how does it work. No one ever mentioned 15 minutes per day. Second of all, 15 minutes? Really? We also travelled with the dog, so we payed equivalent of 500 DKK for dog stay, which I would assume includes cleaning services, dog bed, snacks and bowl. Neither bowl, nor bed was there. I went to reception and asked politely - in 24h bed and bowl never reached us. They offer 24/7 sms service, which as an idea is really cool, but in reality useless. I asked specifically about the bath robes, knowing I have my magical 15 minutes of pool time. Answer came 24h later, when I already have left from my home. Knowing that it is a 5 start hotel, bathrobes did not seem like a luxury thing to ask. Upon our arrival, bathrobes were not there, when I went to ask where are they, I got another excuse and reason that their supplier is late and so on. Have to be honest, could not care less, since for this amount of money, this is really not my problem. Same story with flip-flops for going to the pool, because obviously in the winter you won't be putting your winter boots on your wet legs. Guess what, another excuse about how sustainable the hotel is, but for 120DKK a pair, they will forget about sustainability and provide you with flip-flops. Hotel is located centrally, right next to train station. For us personally, it was not the main reason to book, but there comes another problem for those with cars. So let's start a game of finding a parking lot in Capital of Denmark. Of course you can always pay 500 DKK for valley and this problem will be solved, or park in a public area (as we did) and pay 380 DKK. Luxury in all it's beauty! The best part again, no one ever mentioned that it's either this or that, no tips on a page from hotel, of course, it's made to get as much money out of you as possible. I won't be complaining about the room, it is indeed very nice, filled with expensive Danish designs, comfortable beds, lovely cups, coffee maker, tea can, amazing bath lotions, shampoos and so on. Cleanliness on the other side leaves you hoping for the best. Black hair in our bed(none of us have long black hair), dirty glasses and dirty bowl that has cotton pads and q-tips. There are some great features and an idea, but some of them are either not accustomed to 21st century or are not working because of bad customer service. I do not suggest this hotel for an amount of money we spent. It is NOT worth it. We stayed there from 14.02-15.02 in a room 1104. 1 thing I forgot to mention, because it was our anniversary, we got a nice hand cream as a present, so that was nice.

Owner Response

Tuesday, February 23, 2021

Dear Aleksandra, Thank you for your feedback and please allow us to extend our sincere apology for the inconveniences you experienced. I kindly ask you yo contact me at josefine.lauritsen@villacph.com to find a solution and hopefully an opportunity to give you a real and memorable Villa experience. Kind regards, Josefine Lauritsen Ass. Front of House Manager

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5

Great building with roof-top pool

Tuesday, February 16, 2021, Copenhagen, Denmark, CarstenDK

This is the former Copenhagen main post office and postal directorate. And you find cool relics of that and great patina in the stairways. Otherwise everything has been cleverly redesignet into a huge…

This is the former Copenhagen main post office and postal directorate. And you find cool relics of that and great patina in the stairways. Otherwise everything has been cleverly redesignet into a huge but friendly 5* hotel with a great location and a fancy 25m pool on the roof! The staff was very helpful and the pick-up corona breakfast excellent. We enjoyed the remote railway sounds; but if you are sound sensive, perhaps you want to ask for a room not facing the tracks. We did find the lights in the room quite confusing and not intuitive. But other than that we were very happy with this “Villa” !

Owner Response

Thursday, February 18, 2021

Dear Carsten, Thank you for this kind review. We could not be happier reading your feedback from your previous stay from our beautiful and restored building to the service provided from our staff members and our breakfast. Thank you once again and we hope to welcome you back here at Villa in near future. Kind regards, Josefine Lauritsen Ass. Front of House Manager

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3

Disappointing experience

Sunday, January 31, 2021, , N4725STemilieg

Hello, we stayed at the villa from the 30th to the 31st. When we arrived at the hotel at 3pm to check in, we ended up standing in line for 30 minutes. We had booked two rooms, one was disappointing to…

Hello, we stayed at the villa from the 30th to the 31st. When we arrived at the hotel at 3pm to check in, we ended up standing in line for 30 minutes. We had booked two rooms, one was disappointing to say the least. One room was much smaller and had a much smaller television. The room was not soundproof either and you could hear everything that was said in the rooms next to it. You write on your website that all rooms are soundproof. The second room had no bathrobes, so we asked at the front desk if it was possible to get some, but there were no more left. You then promised to bring some towels, but after 2 hours you had not brought us some and we had to call down and ask, and then they came. There were also no slippers in the rooms, which is disappointing as it is a 5 star hotel. We tried several times to call down to the front desk but there was no answer, so we had to go down to the front desk. The "luxurious pool" was not so luxurious anyway, the pool was cold and there was nowhere to lay our towels and clothes. This was a big disappointment and to say the least a bad experience. The breakfast was not a success either. All in all, these things helped make the stay bad. This is disappointing, especially when you expect a certain standard when you have 5 stars.

Owner Response

Saturday, February 13, 2021

Dear Emilie, Thank you for your feedback again. We have already had a personal email correspondence, but please allow me to extend our sincere apology for the inconveniences you experienced once again. It is with the biggest regret that we did not meet your expectations and we are all looking very much forward welcoming you back to give you a positive memorable experience here at Villa Copenhagen. Kind regards, Josefine Lauritsen Ass. Front of House Manager

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5

Amazing hotel.

Saturday, January 30, 2021, Copenhagen Region, Denmark, camillaseifert

Copenhagen hasn’t always been known for great hotels unless you want to spend a fortune. Therefore I decided to book at “ staycation “ with myself and my daughter for one night at the new hotel Villa…

Copenhagen hasn’t always been known for great hotels unless you want to spend a fortune. Therefore I decided to book at “ staycation “ with myself and my daughter for one night at the new hotel Villa . Which is conveniently located 50 Meters from central station and located near everything. We walked into a beautiful reception area and were helped right away. Got the keys ( which you will need to get the elevator to go up ) nice touch if you like security. Our room was located on the 3 Ed floor and was easy to find . Our room was not only just clean, it was clean clean. Had a lovely bathroom with a double shower and a bathtub big enough for two . The bedroom had a hot water heater and a coffee makers . A little mini fridge which is big enough for a liter of milk ( in case you drink a lot of coffe n milk like myself ) . After dinner we went to pool which is a single lane however it is 25 Meters long and it was heated . ( don’t know if it is in the summer ) In the morning we went down to collect our breakfast which by the way was free. Due to corona the hotel had to make paper bags with fresh bread, cheese , ham , yougurt and you can order a Latte if you would like. The staff goes over and beyond . They always have a smile on their face and again the hotel is extremely clean all over . I have stayed in many hotels in Las Vegas and Villa is most definitely at the same standard then a hotel room say Encore . The rooms are a bit smaller but that is pretty normal and they have air conditioning and heating in the rooms . So if your planing a business trip or just a vacation you should definitely stay at Villa. You will not be disappointed!

Owner Response

Thursday, February 18, 2021

Dear Camilla, Thank you for so much for your very kind and detailed feedback. We are truly pleased to hear that you had an enjoyable stay with us and I will make sure to pass on this lovely review to all of our team members at Villa. We all hope that we will have the chance of welcoming you back to stay with us again. Kind regards, Josefine Lauritsen Ass. Front of House Manager

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5

The best ever hotel experience

Monday, January 18, 2021, , Cosmopolitan23590

The best ever hotel experience - and in my own capital ;-) Just stepping into the lobby, and it feels like entering a new world. Spacious and luxurious. The rooms are fantastic – classy and simple, ye…

The best ever hotel experience - and in my own capital ;-) Just stepping into the lobby, and it feels like entering a new world. Spacious and luxurious. The rooms are fantastic – classy and simple, yet homey. Beds are a delight, bathrooms a treat. Robes, bathroom products, coffee machine ... its all there. And the pool ... that is simply a stroke of genius. The perfect combination of travelling yet feeling at home – all in one spot. I will be back.

Owner Response

Monday, January 18, 2021

Dear Cosmopolitian23590 What a way to do Monday - thank you so much for this very nice recommendation. I'm so pleased to hear about your stay and it really sounds like you got the best of everything: Beds, pool and that homey feeling. I hope we have the pleasure of welcoming you again next time you are in Copenhagen. Best wishes Ingrid Kjær Villa Copenhagen

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