Villa Copenhagen

A stay to remember Before our stay at this newly opened hotel I read so reviews that made me a little worried. The truth is that you don’t have anything to worry about. Villa Copenhagen may have had some “child diseases”, but after a little more than a month it would be hard to find any even if you looked hard. The stuff is gentle, professional and well equipped to serve all guests. The rooms are just lovely. I love the lamps and the bathroom products. My children loved the possibilities to stream and to play music with a good speaker. The pool area is very nice and the breakfast is one of the best I have experienced. Haven’t even mentioned the courtyard with the lobby. Fantastic. Me and the children hope to get back sometime.

This new hotel is really amazing in so many ways. Like so many other we had been waiting for a long time to test the hotel & we decided to take the family for a 3 days stay in Copenhagen. Some reviews have focused on relatively minor teething problems, but we had a feeling of being in a very different space than usual in a hotel. The staff, everyone, we're clearly excellently trained & went all the way to make stay a superb one. The breakfast is one of the nicest we've had for a long time....and we had a lot. Not because of the enormous selection, but rather because the bread was baked to excellence right in front of us & the salmon omelettes were done well & quickly while everything offered was high standard & just what we needed to start the day. We used the gym every morning & the machines are of really high quality & both my daughter & I truly enjoyed them. The quiet (& slightly hidden) lounge area we used to play backgammon & chess in the evenings. The furnishing was cozy & homely, while of really high quality. Although the rooms are small they're excellently designed, with really good beds etc. The soaps were so good that we felt like buying the same brand to take home. For the future I would probably recommend a time where the swimming pool could be only for adults & only for swimming, however, this is really minor. Thanks again & see you soon..😁🇩🇰

I booked a one night stay at Villa Copenhangen. This is the first time I have treated myself to a brand new hotel and my hope was to get a luxurious experience. I am so disappointed! At first glance, the hotel looks very well and the atmosphere in the check-in area was good. The receptionist was a nice first meeting, the check-in process was quick and she showed me the location to the elevator. This is for the most part the only positive I can say about my stay. Villa Copenhagen is unfinished. There were electric works not properly connected, the stairs and lifts are not fully finished, the (brand new) sauna is out of order, and I was trapped in the basement for 10 minutes because wanted to take the stairs. The well promoted swimming pool was full, when I tried to use it, so I had to drop it. As for my room, it looked comfortable, but it was very small and it soon felt crammed. I intended to unpack my suitcase, but there was not really space enough, so I dropped it. I soon saw that my room had been put together in a very short time: The lamp in my room was not correctly installed and I could not use it. There was nowhere to connect my laptop charger, as there was no proper desk or chair. The TV offered a decent amount of channels, but the signal was bad, and it cut off regularly. I have never been to a hotel that has no waste bin, so I had to go to the bathroom to throw away my waste, and it soon filled up. The toilet roll holder was askew and was almost falling off the wall. This is when I noticed that the cleaning was faulty as well... There were stains on the floor, the toilet and the sink. There were long strains of long hair below the sink. And the sink did not drain properly either. Not particularly pleasant to be honest... Why this hotel rushed to open after corona is a mystery to me, for this was not a professional and luxurious experience at all. This was a huge let down. Villa Copenhagen has all the potential to be a world class hotel, but they really have to step up the game! I might as well had stayed at Generator Hostel, where I had a much better experience at 1/10 of the price! Had it not been a very varied and delicious breakfast experience, I would have given Villa Copenhagen 1 out of 5.

I visited this property at the beginning of July, after waiting for some time on how the property will look after their opening. We decided to book for a weekend get away and celebrate our first anniversary. However, things did not go really as planned. First upon arrival, there was a huge waiting since apparently the system was down. We arrived at 5pm, and check in was allowed from 3pm. We finally got the room key like 7pm and after some free drinks In the bar, but at that point we just wanted to get our room and get ready for our dinner outside. However, we had to cancel this since we where supposed to be at the restaurant at 7pm. Then we decided to give a try to the restaurant since we were tired and exhausted. But that was also a mistake. They had run out of some drinks and starters. Food took a very long time to arrive to table. Team members were not trained and we could feel that there was some tension and no control on the situation. Back to the room. Rooms are beautifully decorated and good space, a little too small but this is normally how Scandinavian hotels are mostly. Luckily we did not travel with loads of luggage. Common areas are great and very well decorated in this old post building. The following day we also experience shortage on Housekeeping cleaning since our room was never done when we came back in the afternoon. Over all, great location and beautiful hotel, but the whole charm got destroyed by the service. I understand that it was a busy weekend which maybe a soft opening might have helped. Team members might need more training on how to get away of the Scandinavian service and put the extra mile pin.

Fantastic new hotel with a great ambiance!!! The design in the room is very stylish and it’s clear that everything is made with attention to detail and function. Even if the rooms are a bit small the large windows and high ceilings makes it feel large.