How can I cancel on the website?
I have not received my booking confirmation. What should I do?
Can I book a room for someone else with Club Price?
What are the cancellation terms?
I want to book a bonus night but can only find a hotel room with normal payment terms. Why is that?
Can children stay at the hotel free of charge?
You are only able to view bookings on My Page or in the app if you were logged in on the website or the app when they were made. Bookings made when you were not logged in, either over the phone or via other booking sites, will not be registered on your profile.
It could also be that a particular hotel cannot be viewed among your other bookings. Some of the hotels have systems that are not compatible with the booking overview, and are thus not visible. We are working on resolving this. Here you can view a list of which hotels this applies to.
But don't worry, as long as you have a booking confirmation, you have a booking.
Do you require assistance?
Please complete the message form so that we can handle your request. You will receive a reply within 3 working days.
Are you sure you want to change language?
Please note that if you have initiated a booking or logged in to My page, you will have to start over.