How can I cancel on the website?
Why is my booking not shown on My Page?
I have not received my booking confirmation. What should I do?
Can I book a room for someone else with Club Price?
What are the cancellation terms?
Can children stay at the hotel free of charge?
All hotels reserve a limited number of standard and superior rooms that can be paid for using bonus points. The hotel may have rooms available at a standard rate, even if the bonus rooms are fully booked. We recommend that you book well in advance of your planned stay if you would like to use your points, particularly at our most popular destinations.
Do you require assistance?
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Please note that if you have initiated a booking or logged in to My page, you will have to start over.