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System update

Please note that there will be a planned system update on Monday 30 January between 7am-8am. You will not be able to log into My Page during this time. We apologise for any inconvenience caused.

Hi! How can we help you?

I am missing extra points after a points campaigns, such as double or triple points or Mastercard. Why is that?

First check that the following terms and conditions have been met:

  • Have 24 hours elapsed since the standard bonus points were registered on your profile under "My Page"?
  • Have you booked in accordance with the specific terms and conditions for the offer?

Some offers are only registered once per month or on a specific date, but mostly your additional points will be registered once you have checked out. These terms are listed on the offer page.

If all terms and conditions have been met, but your bonus points are still not registered on your member page, please contact our Customer Service

Do you require assistance?

Please complete the message form so that we can handle your request. You will receive a reply within 3 working days.

Please note

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Please note that if you have initiated a booking or logged in to My page, you will have to start over.