Despite all the good reviews I obviously had a totally different experience. After travelling for several hours and getting to the hotel about 9pm the quirky self check-in didnt work. We were then...
Despite all the good reviews I obviously had a totally different experience. After travelling for several hours and getting to the hotel about 9pm the quirky self check-in didnt work. We were then helped and given a room key. Our room had a single duvet and 1 pillow, not much cop for 2 big guys! So we got our room changed to the furthest away room in the entire hotel. We thought perhaps the first room had been a single so our double would be bigger, oh no it was not to be! The bedroom had a double bed, a desk & chair, an open style wardrobe and about 1ft on all sides to move around. The room had a miniscule window that would not open, and heating that never seemed to get cool enough. The bathroom was roomy and pleasant, apart from there was no light switch and we do not know how long it took to go off but the 10cm gap under the door made sure we knew it was still on, so popping to the toilet in the night at least gave light to get back into bed. The duvets were light but fine as the room was hot. The pillow was awful, light and flimsy and gave no support for 4 nights. I dont think I had one nights sleep I would term as "nice".
We stayed 4 nights and our room was not cleaned until after 3 nights. I had to find a staff member and ask for clean towels after 2 nights as we had used them numerous times already and fresh ones were needed, but our room had been cleaned. So our room was only cleaned once in a 4 night stay, this is unacceptable! We made sure were out during the day from 10am to 5pm when we came back for a nap before the evening. 7 hours should be enough time to get to the room.
Breakfast was nice, well cooked and lots of choice across hot, cold and fruit. Luckily we breakfasted early but people coming down 30 mins after us were queuing for a table as there was nowhere near enough for all the guests staying.
I loved Oslo, but I was not impressed by the hotel.
The location is perfect as it is right by the station.
I think the fire alarm at 2.30am was a little out of the control of the hotel staff, but they handled it well and we were back inside fairly quickly.